Warranty and Returns
All Goods purchased from the Pendo website come with a 12 Month Standard Warranty. The 12 Month Standard Warranty will commence on the date that you receive the goods. Extended warranties may be offered from time to time on the Website. If you purchase an Extended Warranty, the Extended Warranty will replace the 12 Month Standard Warranty. In order for you to claim under the 12 month Standard Warranty, the Extended Warranty or the Consumer Guarantees, You must provide proof of purchase.
The benefits under the 12 Month Standard Warranty and Extended Warranty are in addition to other rights and remedies You have under a law in relation to the product to which these warranties relate. The goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Return of Goods
If you would like to return any goods under a 12 Month Standard Warranty or an Extended Warranty, you must first contact the Pendo support team at firstname.lastname@example.org . You will receive written instructions informing you whether you have a right to return the goods, and if you have a right, what you must do in order to return the goods. It is your responsibility to ensure that the goods are returned safely. Pendo will not be held responsible for any loss, damage or destruction during transportation of the goods. Goods must be returned in their original packaging with all accessories, and must be in a re-saleable condition.
If you would like to claim a right under a consumer guarantee under the Australian Consumer Law in respect of your goods please contact the Pendo support team at email@example.com for further instructions”